Complaints

Under Swedish law, when you buy a item on swedese.se, you have three years in which to complain about any defects. This means that you can complain about defects in your product that were present at the time of purchase but only become apparent later. However, Swedese is not responsible for any defect caused by neglect, accident or similar. If you want to invoke your right to complain about a defective product, you should notify Customer Services as soon as the defect becomes apparent.

The complaint must be made within a reasonable time period from the date you noticed the defect or should have noticed the defect.
Once we have received your complaint, we will assess the product in accordance with the applicable legislation. If, following our assessment, the goods are found to be defective, we will compensate you in accordance with the applicable consumer legislation, but if the goods are found not to be defective, Swedese is entitled to reject your complaint. If your complaint is rejected, you are liable for the cost of return shipping.

If your complaint is accepted, Swedese will pay for return shipping.